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Customer Service Representative

Company: Alorica
Location: Saint Joseph
Posted on: December 31, 2018

Job Description:

Location: United States-Missouri-St Joseph-4315 Pickett Rd. 64503GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer serviceand collections,serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is toprovide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments for clients. You'll be acting as aconsultanttothe customer, empathizingwith their situation,encouraging and educatingthem,and offeringassistance and payment options.A strong relationship between our clients and their customers starts with you - so only the awesome need apply!KEY JOB RESPONSIBILITIES

  • Handles various incoming and outgoing collections-focused phone calls
  • Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
  • Connects with existing and potential customers and aims to resolve inquiries related to receivables management
  • Utilizes computer system to verify and document customer requests
  • Talks to customers over the phone to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriateWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better - one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options - from customerservice, collections, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're atourbest.So what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • 1-2 years' previous experience in a receivables management, collections and contact center environment, preferred
      • Customer service experience a plus
      • Phone-related customer service amajorplus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plusKnowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Knowledge of phone dialer functions and call campaigns
        • Understanding of collections regulations, including but not limited to Fair Debt CollectionsPractices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
        • Negotiation skills and assertiveness
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Patience/empathy
        • Flexibility and versatility in problem analysis and resolutionWORKING CONDITIONSWork Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systemsPhysical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.Equal Opportunity Employer - Veterans/Disabled Associated topics: call, client, customer, customer service, customer service representative, guest, phone call, representative, telephone, trouble resolution

            Keywords: Alorica, Saint Joseph , Customer Service Representative, Sales , Saint Joseph, Missouri

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