Client Relationship Consultant 1 - 4 / Banker - St. Joseph MO

Company: USbank
Location: Saint Joseph
Posted on: May 27, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.Job DescriptionGENERAL SUMMARY:Client Relationship Consultants (CRCs) build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs.ESSENTIAL FUNCTIONS:Build and foster relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identify solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provide a consistent optimal client experience, including greeting clients and processing basic transactions. Develop collaborative partnerships with branch team members and partners to best serve clients. Open new consumer and business accounts, complete service requests and submit credit applications. Proactively educate clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverage available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy. Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives. Apply strong critical thinking and problem-solving skills to help address the client needs. Effective management of time and capacity. Willingness to work in other nearby locations. Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record. Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Follows established policies and procedures in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Actively works with customers to understand each customer's normal account activity, as appropriate for this position. Always acts in the best interest of the clientIt is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bancorp's 'Code of Ethics'. Each employee is expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.SPECIFICATIONS:This is a general description which covers all levels/grades of the job. Level/grade assignments are determined by the attached leveling guidelines. Minimum qualifications are outlined below:Passion, commitment and drive to deliver an experience that improves our clients' financial lives. Effective and confident client communication. Proven ability to learn and adapt to new information and technology platforms. Experience in financial services and knowledge of financial services industry, products and solutions. Cash handling experience. Active listening and excellent problem-solving skills. Ability to teach customers how to use digital technology.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Leveling GuideClient Relationship Consultant 1 NMLS Job Code: SRGC1 Grade: 6Under direct supervision, sells bank products, processes transactions, and solves customer service issues. Comprehensive knowledge of all applicable bank and branch policies, procedures and support systems. Has experience with using and demonstrating digital products and self-service technologies. Ability to explore and identify a customer's true needs while leveraging a digital first mindset. Demonstrate a basic level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively. Ability to grow and adapt to changing priorities. High school diploma or equivalent. Incumbent typically has a minimum of one to two years job related, retail banking experience or a combination of experience and commensurate training.Client Relationship Consultant 2 NMLS Job Code: SRGC2 Grade: 7Under general supervision, sells bank products, processes transactions, and solves customer service issues. May train and/or assist less experienced personnel. Comprehensive knowledge of all applicable bank and branch policies, procedures, and support systems. Consistently demonstrates and promotes the use of digital products and services. Ability to explore and identify a customer's true needs while leveraging a digital first mindset. Demonstrate an intermediate level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively. High school diploma or equivalent. Incumbent typically has a minimum three to four years job related, retail banking experience or a combination of experience and commensurate training.Client Relationship Consultant 3 NMLS Job Code: SRGC3 Grade: 8Under minimal supervision, sells bank products, processes transactions, and solves customer service issues. Leads sales campaigns and promotions at branch level. Trains and/or assists less experienced personnel. Provide input in coaching sessions. May act as on-site supervisor in absence of branch manager. Comprehensive knowledge of all applicable bank and branch policies, procedures, and support systems. Acts as a Digital resource for expertise and/or teaching abilities. Proficient with using and demonstrating digital products and services. Ability to explore and identify a customer's true needs while leveraging a digital first mindset. Demonstrate an advanced level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively. Recognizes industry trends and initiates discussion about how future issues may impact own work, the industry, or customers. High school diploma or equivalent. Incumbent typically has a minimum four to five years of job related, retail banking experience or a combination of experience and commensurate training.Client Relationship Consultant 4 NMLS Job Code: SRGC4 Grade: 9Under minimum supervision, sells bank products, processes transactions, and solves customer service issues. Leads sales campaigns and promotions at branch level. Trains and/or assists less experienced personnel. Provide input in coaching sessions. May act as on-site supervisor in absence of branch manager. Advanced knowledge of all applicable bank and branch policies, procedures, and support systems. Acts as a Digital resource for expertise and/or teaching abilities. Proficient and leads by example with using and demonstrating digital products and services.Ability to explore and identify a customer's true needs while leveraging a digital first mindset. Demonstrate an expert level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively. Recognizes industry trends and initiates discussion about how future issues may impact own work, the industry, or customers. High school diploma or equivalent. Incumbent typically has five or more years of job related, retail banking experience or a combination of experience and commensurate training.If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants. Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):Healthcare (medical, dental, vision)Basic term and optional term life insuranceShort-term and long-term disabilityPregnancy disability and parental leave401(k) and employer-funded retirement planPaid vacation (from two to five weeks depending on salary grade and tenure)Up to 11 paid holiday opportunitiesAdoption assistanceSick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawEEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster. E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

Keywords: USbank, Saint Joseph , Client Relationship Consultant 1 - 4 / Banker - St. Joseph MO, Professions , Saint Joseph, Missouri