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Customer Service Finance - Full time/Part time - NO EXPERIENCE NEEDED - $11.50/HR - $14.50/HR

Company: Alorica
Location: Saint Joseph
Posted on: November 9, 2019

Job Description:

Job DescriptionGlobal Receivables Solutions, Inc. is a trusted provider of accounts receivable management and works to resolve overdue customer payments. JOB SUMMARY As a Collections Representative, your job is to provide collections/receivables management phone support for one or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments. You''ll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options. A strong relationship between our clients and their customers starts with you. KEY JOB RESPONSIBILITIESHandles various incoming and outgoing collections-focused phone callsResolves customer questions, complaints and collections inquiries in a professional, helpful mannerConnects with existing and potential customers and aims to resolve inquiries related to receivables managementUtilizes computer system to verify and document customer requestsTalks to customers over the phone to resolve their questions or concernsMaintains and updates customer information as necessaryCalmly attempts to resolve and de-escalate any issuesEscalates calls to supervisor when necessary and appropriate WHY JOIN US? As an employee, you may receive: · Paid training · Flexible training schedules · Medical and dental benefits · Paid time off · Paid holiday and sick time · Retirement planning options (401(k)) · Employee discounts through client programs Working with us means potentially having the freedom to explore all kinds of career options - from customer service, collections, training, and tech support, to management, recruiting and more. We offer fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you''re at your best, that''s when we''re at our best. Minimum Education and Experience:High School Diploma or GED required; college degree preferred1-2 years'' previous experience in a receivables management, collections and contact center environment, preferredCustomer service experience a plusFamiliarity with Microsoft Windows, Word, and Excel applicationsBilingual language skills a plus Knowledge, Skills and Abilities:Stellar customer service skillsKnowledge of phone dialer functions and call campaignsUnderstanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)Negotiation skills and assertivenessAbility to use phone and computer systemsExcellent oral and written communication skillsStrong listening/comprehension skillsAbility to stay composed and objectivePatience/empathyFlexibility and versatility in problem analysis and resolution WORKING CONDITIONS Work EnvironmentA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systems DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.by Jobble

Keywords: Alorica, Saint Joseph , Customer Service Finance - Full time/Part time - NO EXPERIENCE NEEDED - $11.50/HR - $14.50/HR, Other , Saint Joseph, Missouri

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