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PRN Information Desk Associate

Company: The University of Kansas Hospital
Location: Kansas City
Posted on: May 23, 2019

Job Description:

Position Summary/Career InterestThe Information Desk Associate possesses a basic knowledge of computer programs, including 02, the database used for tracking inpatient and outpatient information. The ideal candidate must have excellent verbal communication skills in a high-paced environment, providing superior customer service in person and on the telephone. The associate maintains accurate in-house phone numbers, maps, and other pertinent information as required as well as tracks department location changes, phone number changes, etc., in order to provide up-to-the minute information for internal and external customers.Responsibilities* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.* Demonstrates ability to provide care/service safely and efficiently for the care of each patient.* Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors.* With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone.* Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate.* Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required* Escorts patients and visitors in wheelchairs if necessary; if unable to leave desk may utilize health system volunteers or Central Transport to assist* Assists senior patients with outside transportation* Maintains confidentiality issues including no information, denial and expiration patients* Works collaboratively and cooperatively with information desk volunteers, including training* Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed* Assists visitors with requests for voter registration, clergy parking and parking ticket validations.* Monitors facility conditions, notifies appropriate department for resolutions* Maintains up- to- date calendar of events via e-mail notices.* Maintains a neat and orderly information desk.* Tracks inventory of necessary supplies and forms.* Attends mandatory staff meetings.* Follow policies, procedures, and standards; complies with Corporate Responsibility Program* Assumes responsibility for risk and safety issues associated with position* Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etcQualificationsRequired:* High School Diploma or equivalent/GED* Notary Public eligible.

Keywords: The University of Kansas Hospital, Saint Joseph , PRN Information Desk Associate, Other , Kansas City, Missouri

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