Product Support Specialist- Rate and Filing Implementation (Hybrid)
Company: American Family Insurance
Location: Saint Joseph
Posted on: May 6, 2025
Job Description:
You will oversee the integrity of rule and rate revisions for
all commercial lines. You will analyze and interpret rate and
rating plan changes. Compile and integrate data into rating
processes and systems. Effectively communicate the status,
implementation, and impact of changes to rules, rates, and
procedures. Develop and run standard and ad-hoc reports for the
department to support the analysis and business partner requests.
Provide enhanced technical project support to project teams and
will participate on projects within defined scope and
responsibility. You will report directly to the Senior Manager.
Internal candidates are encouraged to apply regardless of location
and will be considered based upon the needs of the role. In this
hybrid, you will be expected to work a minimum of 10 days per month
from one of the following office locations: Madison, WI 53783;
Boston, MA 02110; Denver, CO 80112; Keene, NH 03431; St. Joseph, MO
64507; Phoenix, AZ 85034. #LI-HybridPosition Compensation
Range:$56,000.00 - $92,000.00Pay Rate Type:SalaryCompensation may
vary based on the job level and your geographic work location.
Relocation support is offered for eligible candidates.Primary
Accountabilities
- Leads process for integrating and manipulating industry, bureau
and other data into worksheets, exhibits and other documents and
processes utilized with rate revisions.
- Leads process for rate change implementation, systems impact
and agent communications of rate and rule changes.
- Prepares communications for the department.
- Prepares and submits filings.
- Reviews bureau activity and makes recommendations for
department changes.
- Conducts premium comparisons & analysis and contributes to
consumer responses.
- Creates and defines reports as requested and provide basic
analysis to support business decisions.
- Ensures that each request for data and/or analysis is delivered
effectively and on time to support department needs.
- Gathers and analyzes data and define data requirements to
support business reporting.
- Responsible for the coordination of business projects. Document
and maintain business project plans, and goals, roles, and
processes to clarify scope, schedule, and budget. Identify key
dependencies, resources, timeframes, and milestones for key
deliverables.
- Gathers information and analyze problems across the team and
department to proactively recommend solutions to leadership. Work
with the team to create and maintain a business project plan
containing objectives, timeline, priorities, and risks.
- Provides post-implementation results monitoring and adjustment.
Continually improve project skills via learnings and best practices
from prior business projects, training, peers, etc. Facilitate
distribution and/or archival of project documentation.Specialized
Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions,
support or service.
- Demonstrated experience with various PC software applications
and Microsoft Office products.
- Demonstrated experience using and manipulating data in
databases, spreadsheets, and analysis tools.
- Solid knowledge and understanding of actuarial rates and filing
standards and insurance pricing terminology.
- Solid knowledge and understanding of reporting tools and
techniques.
- Demonstrated experience with project management, coordination
or analysis.Travel Requirements
- Up to 10%.Physical Requirements
- Work that primarily involves sitting/standing.Preferred
candidate:
- Experience working in the P&C Insurance space.
- Advanced excel experience (INDEX and MATCH, VLOOKUP and
HLOOKUP, ARRAY FORMULAS, IFERROR).
- Offer to selected candidate will be made contingent on the
results of applicable background checks.
- Offer to selected candidate is contingent on signing a
non-disclosure agreement for proprietary information, trade
secrets, and inventions.
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this position.We encourage you to apply
even if you do not meet all of the requirements listed above.
Skills can be used in many different ways, and your life and
professional experience may be relevant beyond what a list of
requirements will capture. We encourage those who are passionate
about what we do to apply!We provide benefits that support your
physical, emotional, and financial wellbeing. You will have access
to comprehensive medical, dental, vision and wellbeing benefits
that enable you to take care of your health. We also offer a
competitive 401(k) contribution, a pension plan, an annual
incentive, 9 paid holidays and a paid time off program (23 days
accrued annually for full-time employees). In addition, our student
loan repayment program and paid-family leave are available to
support our employees and their families. Interns and contingent
workers are not eligible for American Family Insurance Group
benefits.We are an equal opportunity employer. It is our policy to
comply with all applicable federal, state and local laws pertaining
to non-discrimination, non-harassment and equal opportunity. We
also consider qualified applicants with criminal histories,
consistent with applicable federal, state and local
law.#LI-MR1
Keywords: American Family Insurance, Saint Joseph , Product Support Specialist- Rate and Filing Implementation (Hybrid), Other , Saint Joseph, Missouri
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