Customer Care Representative
Company: Humanscale
Location: Kansas City
Posted on: April 24, 2024
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Job Description:
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic
products that improve health and comfort at work. Our award-winning
office products -seating, sit/stand desks, technology support and
lighting - have led the industry in performance and simplicity for
over 30 years
Overview
The Customer Care Representative (CCR) acts as the primary
interface between Humanscale and our internal and external
customers. The CCR will be responsible for providing timely and
accurate support in servicing Humanscale product on tasks including
(but not limited to) order entry, product return, warranty claim
processing, pricing, credit etc. The successful candidate has an
immediate, distinct effect on the experience of customers of
Humanscale, making a strong record of customer focus a required
high standard for this role. A CCR is expected to report chronic
system issues, provide process improvement ideas, assist in subject
matter expertise in developing internal documentation, and
contribute to a team environment, all while adhering to key
performance indicators.
Responsibilities
Qualifications
COMPUTER SKILLS:
Microsoft Office, including Excel/Word/Outlook/Visio (intermediate
or advanced skills only); PowerPoint (Basic skills) and knowledge
on Enterprise level order entry systems.
Humanscale is an Equal Opportunity Employer
Keywords: Humanscale, Saint Joseph , Customer Care Representative, Other , Kansas City, Missouri
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