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Service Advisor

Company: Transwest
Location: Wathena
Posted on: January 11, 2022

Job Description:

Summit Truck Bodies, a division of Transwest in Wathena, KS is looking for a Service Advisor to act as the liaison between the customer and Summit Truck Bodies when service is required. TheService Advisor is expected to be a subject matter expert on all products and services offered and be able to handle and/or make recommendations to resolve customer issues.We offer competitive wages and a full benefits package including medical, dental, life, disability insurance, 401(K), paid holidays, paid vacation/personal time, and an employee car discountprogram.ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Communicate with customers by telephone or in person to provide information about products and services or to obtain details of customer issues.
  • Analyze and rectify customer concerns and respond to customer requests and questions regarding service, products and accounts.
  • Uses computer to access and/or update customer records.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
  • Resolve customer service complaints by performing activities such as exchanging parts and honoring warranties.
  • Support sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
  • Report field issues and resolutions to Engineering and Production staff.
  • Work with Engineering and Production staff to resolve customer issues.
  • Document actions by completing production and quality forms.
  • Make cold calls to potential customers.
  • Maintain a clean and safe work area, maintain and wear all required person protective equipment (PPE).
  • Participate in all continuous improvement programs by offering suggestions and exhibiting initiative in areas within direct control.
  • Other duties as assigned.
  • Requires prolonged sitting, some bending, stooping and stretching.
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
  • Occasionally lifts and carries items weighing up to 50 pounds.
  • Requires working under stressful conditions or working irregular hours.
  • Requires eyesight correctable to 20/20 to read numbers, reports and computer terminals.
  • Requires hearing within normal range for telephone use.
  • Occasional high stress work may require dealing with customers/clients.
  • Requires working in a fast paced environment.
  • Must understand vague and implicit instructions, and react favorably in all work situations.
  • Must be mentally adaptable and flexible in dealing with a variety of people.
  • Emotional stability and personal maturity are important attributes in this position.
  • Must be able to communicate providing verbal feedback in a professional manner
  • High School diploma or equivalent.
  • Valid driver's license with good standing MVR.
  • Proven sales skills.
  • Excellent communication and customer service skills.
  • Excellent follow-through skills.
  • Bilingual candidates encouraged to apply.
  • Professional, responsible and customer oriented at all times.
  • Industry experience preferred.
  • Understanding of manufacturer's specifications is a plus.
  • Familiarity with automotive financing is a plus.
  • Ability to successfully pass a Post-offer background check, physical and drug screening.
  • Date posted: 10-21-2021
    All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Transwest, Saint Joseph , Service Advisor, Other , Wathena, Missouri

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