Vet Tech Services Specialist (Customer Rep)

Company: Rangam
Location: Saint Joseph
Posted on: January 11, 2022

Job Description:

Job Title: Vet Tech Services Specialist

Location: Saint Joseph,MO 64506 or Duluth GA

Duration: 12 Months




Job Description:

on site most days (site either in Duluth or St Joseph depending on candidate location).



Purpose:

Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, policies and procedures for the capture, maintenance and reporting of adverse events and product quality complaints.



Receive all product inquiries, complaints, and suspected adverse events that may arise by usage of or experience with products. Communication may be received from (but are not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), sales personnel, distributor sales representatives, or other personnel. The major form of communication is via telephone but may include email and hand delivered mail.
Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, and unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.

Keywords: Rangam, Saint Joseph , Vet Tech Services Specialist (Customer Rep), Other , Saint Joseph, Missouri