Call Center Representative
Company: Full Potential Solutions
Posted on: October 10, 2021
Full Potential Solutions (FPS) is a performance-based outsourcing
firm headquartered in Boston, MA, with operations in Kansas City,
MO; Metro Manila, Philippines, and Chennai, India. We employ the
best people, processes, and proprietary technology available to
deliver multichannel solutions for our clients and provide
fulfilling careers for our employees.
We invest in people and culture because we believe that happy,
fulfilled teams achieve great things! By putting people first, we
drive breakthrough results. We offer a competitive suite of
benefits for our employees, including a lucrative compensation
program, medical, dental, and vision benefits, and the opportunity
for high potential career growth with a fast-growing company. We
are committed to creating a culture where people can succeed and
reach their full potential.
Our Core Values:
- Do what's right for everyone: clients, shareholders, partners,
and colleagues. TEAM is more important than self to create an
atmosphere of mutual respect.
- Deliver exceptional client results, reward and recognize
performance, and be in a relentless pursuit for improvement. Make
your work and your goals personal.
- Act like an owner. Take pride in your work.
- Respect and appreciate differences. Care for one another and
To create conditions wherein people can
Customer Service Representatives
assist customers with general inquiries, address concerns and
complaints, and provide requested information about the supported
client’s products and services. With their high-level skill sets,
they can play a role in selling or promoting service
Serve customers by providing product and service
Provide real-time solutions
Maintain and update customer’s account
Troubleshoot issues by determining the cause, selecting and
explaining the available solution, expediting required correction
or adjustment, and setting up future follow-ups with the customer
to ensure resolution of the problem
Recommend potential products or services to the
Contribute to the overall team performance by accomplishing daily
tasks that drive breakthrough results
Preferably with call center experience
At least six months experience in a customer service
Preferably with technical support or sales background
Keywords: Full Potential Solutions, Saint Joseph , Call Center Representative, Other , Cameron, Missouri
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