Job Title: Demonstrator FLSA: Non-Exempt
Department: Grocery Revision Date: 03/2009
Provides prompt, efficient and friendly customer service.
Prepares a demonstration of a product for the customers in the
store. Offers customers samples of the product, explains the
product and makes suggestions for preparation.
Accountable and Reports to: Store Director; Assistant Director;
Store Operations, Perishables, Health Wellness Home; Managers of
Store Operations, Perishables, Health Wellness Home; Assistant
Managers; Department Managers
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by
exhibiting caring, concern and patience in all customer
interactions and treating customers as the most important people in
Smiles and greets customers in a friendly manner, whether the
encounter takes place in the employee's designated department or
elsewhere in the store.
Makes an effort to learn customers' names and to address them by
name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they're looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or
- performing other tasks in every way possible to enhance the
Answers the telephone promptly when called upon and provides
friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction
and a pleasant work environment.
Prepares product for sampling.
Offers samples to customers.
Answers customers' product related questions.
Explains products and makes suggestions on preparation.
Organizes items needed to do demonstration.
Insures adequate supplies are available.
Understands and practices proper sanitation procedures and
ensures the work area is always clean and neat.
Maintains strict adherence to department and company guidelines
related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
Stocks supplies needed for demonstration.
Assists in other areas of store as needed.
- Performs other job related duties and special projects as
Education and Experience:
High school or equivalent experience. Less than six months of
similar or related work experience.
Must be physically able to perform light work exerting up to 20
pounds of force occasionally; up to 10 pounds of force frequently;
and a negligible amount of force constantly to move objects.
Visual requirements include vision from less than 20 inches to
more than 20 feet with or without correction, depth perception,
color vision, and field of vision.
Must be able to perform the following physical activities:
Climbing, balancing, stooping, kneeling, reaching, standing,
walking, pulling, lifting, grasping, feeling, talking, hearing, and
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to carry out detailed but uninvolved
written or verbal instructions; deal with a few concrete
- Ability to do simple addition and subtraction; copying figures,
counting and recording.
- Must have the ability to have increased contact with people,
interview or advise people.
This position is exposed to dirt, noise, and potential
electrical shock on a daily basis. This is a fast pace work
Equipment Used to Perform Job:
Grill and kitchen utensils.
Has daily contact with the general public.