Geek Squad Manager

Company: Best Buy
Location: Saint Joseph
Posted on: June 12, 2021

Job Description:

Geek Squad Manager

BrandGeek Squad

As the Geek Squad Manager, you'll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You'll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results. Key responsibilities:

• Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
• Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
• Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
• Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
• Manages the entire store operation while acting as Manager on Duty including:
• Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
• Provide direction and management authorization as needed
• Resolve complex client/customer issues

• Review/generate management reports as needed

• Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we've already sold
• Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Basic Qualifications

• 1 year of experience as a Leader in Business, Military or other fields
• 2 years of experience in Customer Service or related field
• Ability to analyze and manage a budget (labor, expenses, revenue)

Preferred Qualifications

• Associate Degree or higher in Computer Science, Business, Management or related fields
• Retail Experience
• Consumer Electronic Repair/Service Experience
• Prior experience in selection, hiring, and performance management

Keywords: Best Buy, Saint Joseph , Geek Squad Manager, Other , Saint Joseph, Missouri