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Customer Supply Chain Specialist

Company: MGP Ingredients
Location: Atchison
Posted on: June 7, 2021

Job Description:

Primary Duties and Responsibilities:

Sales Order Management

  • Receive inbound customers' purchase orders and enter associated sales orders
  • Confirm orders back to customer and/or provide alternatives
  • Initiate invoicing process when customer's demand is met
  • Prepare ProForma invoices for prepaid orders
  • Prepare Customs invoice and other required documents for exports
  • Communicate concerns and feedback effecting responsiveness to customer

Customer Data Management

  • Maintain product restrictions for customers
  • Manage required regulatory documents (TTB, Tax, etc.)
  • Coordinate pricing management with Accounting & Sales Teams

Customer Account Management

  • Validate and initiate credit/debit memos
  • Manage and perform RMA (Return Material Authorizations)
  • Coordinate account concerns with customers, accounting & sales
  • Coordinate prices and availability with Sales Teams prior & post sales
  • Manage sales contracts within SAP
  • Maintain and confirm TIB setup in SAP prior to shipments

Supply Chain Coordination

  • Coordinate sales order requirements with logistics provider
  • Evaluate sales order demands against available inventory and production capabilities from multiple sites
  • Coordinate sales order requirements with production and shipping departments (internal & external)
  • Coordinate return of totes from customers
  • Warehouse Service Agreement Management, Tracking and Invoicing (Primary focus for one CCR)
  • Brand Inventory Tracking Management of Transfers and Sales entry (Primary focus for one CCR)

Build & Maintain Customer Relationships

  • Understand customers' needs and assist to meet those needs
  • Communicate with sales to provide improved solutions to customers
  • Communicate order status, shipping documents, quality documents, etc.
  • Foster trust and confidence in MGP

Performance & Satisfaction Measurement

  • Utilize Sales Force and other CRM tools to track rejections, complaints and late shipments

Knowledge, Skills, Experience:

  • Associates degree in Business or related field with several years of demonstrated related experience or Bachelor's degree with limited experience
  • Minimum 5 years of experience in related field
  • Previous SAP experience or similar ERP software preferred
  • Strong typing and computer skills. Proficient in Microsoft Office Suite
  • Excellent written, verbal and interpersonal communication skills
  • Strong Multi-tasking skills
  • Good organizational skills
  • Attention to detail
  • Good problem solving skills
  • Self-Directed
  • Good time management skills

Keywords: MGP Ingredients, Saint Joseph , Customer Supply Chain Specialist, Other , Atchison, Missouri

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