Customer Services Assistant Bilingual | Government Jobs page has
This listing closes on 3/2/2006 at 5:30 PM Pacific Time (US &
Salary $18.62 - $22.99 Hourly$1,489.85 - $1,839.23
Biweekly$3,228.00 - $3,985.00 Monthly$38,736.00 - $47,820.00
$38,736.00 - $47,820.00 Annually
Location City of Santa Monica, CA
City of Santa Monica, CA
Closing date and time
3/2/2006 at 5:30 PM Pacific Time (US & Canada); Tijuana
This is an English/Spanish bilingual, permanent part-time
position working approximately 30 hours per week. Permanent
part-time positions receive the same City paid health benefits as
full-time employees, however, vacation and sick leave accrual is on
a pro rata basis. The eligibility list established for this
position will be used to fill (1) current permanent part-time
English/Spanish bilingual Customer Service Assistant vacancy and
may be used to fill future English/Spanish bilingual vacancies.
Greets the public over the telephone and in person.
Responds to inquiries for route information, schedules, fares,
lost and found items, charters and major Big Blue Bus projects.
Responds appropriately to written and verbal inquiries about Big
Blue Bus services and programs.
Assists external customers in trip planning and coordination
with other public transit services.
Takes phone order requests from local companies and fare media
outlets for delivery of transit fare media.
Performs sales transactions of transit fare media to the public
using a cash register.
Receives and records customer service complaints and
compliments. Resolves customer problems or forwards complaints to
the appropriate resource.
Researches complaint issues in cooperation with other Big Blue
Bus divisions and monitors status of feedback to Big Blue Bus
Maintains customer feedback database and prepares reports to
meet the needs of Big Blue Bus supervisors and managers.
Issues employee parking stickers.
Operates a personal computer to enter, modify and retrieve data
Customer Service Representative, p. 2 of 3
Major Duties: (cont.)
Operates a T.D.D. and a variety of other office equipment
including machine, cash register, fax and copy machines.
Reviews, sorts, and distributes mail and responds to routine
correspondence, e-mail and mail order requests.
Processes and updates applications for disabled passenger
Acts as support staff for special programs such as the Rose
parade, Hollywood Bowl events, monthly excursion bus trips, and
other similar events.
Maintains mailing lists for excursion trips and assists with
marketing and mass mailings.
Ensures that a sufficient supply of schedules and brochures are
available to the public.
Delivers and stocks schedules and brochures at sales
Represents the Big Blue Bus at rideshare fairs and community
events and meetings throughout the year to provide information on
Big Blue Bus services and programs.
Performs special related projects as requested.
Performs related duties as assigned.
Knowledge, Abilities, and Skills:
Modern office procedures, practices, and equipment.
Business English, spelling, punctuation, and grammar.
Cash handling techniques.
Customer service principles.
Interpret bus schedules and maps.
Perform basic mathematical calculations with accuracy.
Customer Service Representative, p. 3 of 3
Ability to: (cont.)
Communicate effectively both orally and in writing.
Provide courteous and effective customer service to a variety of
Respond to public inquiries, complaints and requests for service
in a tactful and effective
Establish and maintain effective working relationships with a
variety of individuals.
Reading, writing, and communication in English at an appropriate
Performing basic mathematical calculations with accuracy.
Dealing with a wide variety of individuals effectively and
Operating a personal computer terminal.
Education, Training, and Experience:
High school graduation or equivalent. Supplemental coursework in
modern office procedures and practices, business English,
arithmetic or a related field is desirable.
Two years of experience performing customer service duties,
preferably with high volume public contact. Bilingual proficiency
in Spanish is desirable.
Address 1685 Main Street, Room 101
P.O. Box 2200
Santa Monica, California, 90401