Patient Service Coordinator
Posted on: May 3, 2021
This position supports Mercy's philosophy of patient centered
care by providing excellent customer service and enables the
facilitation of positive patient outcomes by providing
administrative and clerical support to Mercy. Job Duties Answers
telephone and disburses callers in a friendly, prompt and
professional manner. Conveys messages accurately and appropriately.
Prepares incoming medical record information for provider visit.
Retrieves and disburses messages. Schedules, cancels, reschedules
and confirms patient office visits in an accurate manner and
according to office scheduling procedures. Provides patient
education as needed for the scheduled test/procedures. Handles
routine billing questions as they arise and forwards more complex
questions to the Mercy billing office as appropriate. Responds to
medical record requests in a timely manner. Demonstrates a general
understanding of the different insurance carriers (including Title
19 and Medicare) and their eligibility requirements. Utilizes and
has full knowledge scheduling software and the fundamentals of the
clinical software. Cross covers for other clerical staff as needs
arise. Maintains work area in a clean, neat and orderly manner.
Department Specific Duties Retrieves and enters all prescription
requests into Epic, calls pharmacies as needed and when applicable,
notifies client/patient when prescription is ready for pick-up
(MFC/OP). Conducts UA's as directed by clinical staff (Sedlacek).
Understands all department work queues and assists support team by
completing tasks as assigned. Completes ordering procedures for
office supplies. Assists support team members with scanning
required documents into Epic. Returns phone messages from providers
to patients/clients promptly and following provider guidelines in
Epic. Cross trains on all task areas including prior
authorizations, no show letters, claim edit and referral work
queue, etc. Enters all demographic, insurance and appointment
information into Epic when scheduling and/or checking
clients/patients in for appointments. Demonstrates an understanding
of EAP contracts and eligibilityverification requirements. Utilizes
Epic scheduling and in-basket functions per clinic policies.
Knowledge, Skills and Abilities Excellent communication and
customer service skills, computer skills, organization, time
management, attention to detail and the ability to remain poised
and efficient in a fast-paced environment. Professional Experience
One year of relevant customer service experience preferred,
previous experience in a medical office setting preferred.
Education High school diploma or equivalent, or relevant work
Keywords: Jobleads, Saint Joseph , Patient Service Coordinator, Other , Hiawatha, Missouri
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