Titles Representative - No Weekends - Day Shift
Company: Alorica
Location: Saint Joseph
Posted on: February 25, 2021
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Job Description:
GET TO KNOW ALORICA AtAlorica, we only do one thing - make lives
better, one interaction at a time. We're a global leader in
customer service and experience, serving the world's biggest brands
with tens of thousands of employees in hundreds of locations around
the globe. JOB SUMMARY Process and distribute titles and other
Perfection of Interest (POI) documentation including requesting
titles from custodians, validating title information and account
status, and determining title actions. JOB RESPONSIBILITIES Collect
and request titles and contracts from various custodians including
SST Clients and dealerships for title and repossession processing.
Prepare titles for signing and mailing through validating title
information and account status, and state specific title transfer
procedures and requirements. Update the Remote Servicing System of
account statuses as necessary. Prepare and send titles to auto
auctions, including placement of the lien holder name on any
repossession title. Generate and complete paperwork for duplicate
title requests. Complete paperwork and titles for vehicle
registration in the specified state. Receive requests for vehicle
titles and distribute as requested. Retrieve and submit titles to
Bankruptcy department for all accounts listed with bankruptcy
status. Maintain knowledge and awareness of state specific title
regulations regarding vehicle repossession and remarketing.
Maintain daily, weekly, and monthly tracking files. Release liens
according to state requirements and/or company policy at the end of
term. File lien extensions according to designate sorting system.
Partner with Project Management Office (PMO) for User Acceptance
Testing (UAT)/ Production Verification Testing (PVT) for new system
implementations. Knowledge, understanding, and compliance with all
applicable Federal, State, and Local laws and regulations.
Knowledge, understanding, and compliance with SST policies and
procedures. *Provide feedback to management concerning possible
problems or areas of improvement as well as performance of team.
*Make recommendations to implement improved processes. *Perform
other duties as assigned by management. OTHER RELATED DUTIES
Provides support and assistance as needed May perform other client
specific duties as necessary and required by program/account Other
duties as assigned JOB REQUIREMENTS Minimum Education and
Experience: High School Diploma or GED required; graduation from a
college with an Associate's degree preferred 1-2 years previous
experience in a collections and call center environment, preferred
Customer service phone related experience Familiarity with
Microsoft Windows, Word, and Excel applications May require client
specific bilingual language requirement, as necessary Knowledge,
Skills and Abilities: Strong customer service and collections
skills Excellent interpersonal skills Flexibility and versatility
in problem analysis and resolution Knowledge of product/procedures
Ability to use phone and computer systems Excellent oral and
written communication skills Strong listening/comprehension skills
Ability to stay composed and objective Working knowledge of dialer
functionality and call campaigns Working knowledge of collections
regulations, including but not limited to Fair Debt Collections
Practices Act (FDCPA Work Environment: Constant work performed in a
climate controlled, call-center environment Constant usage of phone
and computer systems Physical Demands: Constant sedentary work
ABOUT ALORICA Equal Opportunity Employer - Veterans/Disabled
Keywords: Alorica, Saint Joseph , Titles Representative - No Weekends - Day Shift, Other , Saint Joseph, Missouri
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