ESIS Claims Team Leader, AGL
Company: Chubb
Location: Overland Park
Posted on: April 2, 2026
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Job Description:
Description Supervises and directs the activities of Claims
Representatives in the investigation and settlement of claims to
assure prompt, efficient and fair claims services. MAJOR DUTIES &
RESPONSIBILITIES: Reviews initial notice of claim, determines
extent and validity of coverage, and screens for qualification for
flow process. Determines measures to be taken in absence of
coverage or questionable cases. Assigns work to subordinate Claims
Representatives. Determines and delegates settlement authority to
Claims Reps, in conjunction with Claim Vice President or Unit
Manager. Retains higher settlement authority beyond scope of
subordinates; may directly settle such cases. Refers cases beyond
scope of authority to Unit Managers. Supervises investigations, and
oversees settlement or disposition of claims by assuring prompt
contact of insureds and claimants, timely investigation, and
equitable settlement. Establishes loss reserves to reflect probable
Company obligation; and reviews and modifies reserves as necessary.
May directly settle claims, depending on office size, territory,
and workload. Evaluates work of subordinate Claims Reps on open
cases, or at periodic intervals. Provides direction and counsel by
identifying areas of improvement needed. Initiates proceedings for
subrogation or recovery. On cases in suit, contacts and directs the
activities of Claims Attorney. Negotiates and authorizes
settlement. Participates in human resources processes affecting
subordinates in assigned unit, conducts Performance Evaluations,
implements training and development. Participates in salary
administration process. Responsible for recruitment and staffing of
unit as vacancies occur. Qualifications High level of technical
claims knowledge and competence as evidenced by a minimum of 7
years claims handling experience. Multiple jurisdictional claims
handling experience with the requisite Adjuster Licenses desired
Ability to plan, organize and implement general business and
personnel management practices as evidenced by successful
completion of management and technical programs, completion of
college level curriculum or equivalent related practical work
experience. Ability to lead change by addressing points of
resistance at the team and/or individual level. The ability to
independently evaluate and implement claims management Best
practices through coaching, training and mentoring. Demonstrates an
understanding of team building theory and the techniques of
continuous quality improvement and how they apply to ongoing
activities. Strong leadership skills including the ability to
coach, develop and lead team members towards successful attainment
of goals and objectives Excellent communication, negotiation and
interpersonal skills to effectively interact with all levels of an
organization both internal and external. Strong analytical and
problem solving ability. Demonstrated ability to provide consistent
superior service to customers. Act as a role model for the unit or
office, taking on the work that others avoid and holding self and
others accountable for high personal standards.
Keywords: Chubb, Saint Joseph , ESIS Claims Team Leader, AGL, Legal , Overland Park, Missouri
