SaintJosephRecruiter Since 2001
the smart solution for Saint Joseph jobs

Inbound - Customer Service Professional - $12/hr - $16/hr - Full Time

Company: Alorica
Location: Saint Joseph
Posted on: December 1, 2019

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe. ? JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. ? You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. ? KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary ? WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. ? But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.? So what do you say? Ready to take the next step? ? ?JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You?ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. ? DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. ? TAKE THE NEXT STEP Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
            ? About Alorica: ? Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Saint Joseph , Inbound - Customer Service Professional - $12/hr - $16/hr - Full Time, Human Resources , Saint Joseph, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Human Resources Jobs


Human Resources Generalist
Description: JOB DESCRIPTION: br br Pentair currently has an opening for a Human Resources Generalist to join our team at our Kansas City, KS location. In this role, the Human Resources Generalist will be responsible (more...)
Company: PENTAIR
Location: Kansas City
Posted on: 12/12/2019

HR Generalist
Description: Position Description: Responsible for all aspects of Human Resources within a business unit, including but not limited to benefits, employee relations, performance management, training and recruiting. (more...)
Company: Turner
Location: Kansas City
Posted on: 12/12/2019

Research Associate - Executive Recruiting
Description: POSITION DESCRIPTION br br br Research Associate - Executive Recruiting Career Site Location MO, Kansas City br Category Corporate br Req ID 9243 br br br Status Category: br Part-Time (more...)
Company: CBIZ
Location: Kansas City
Posted on: 12/12/2019


Accounting Technician - Payroll NF2 (FLEX)
Description: SummaryMarine Corps Community Services MCCS is looking for the best and brightest to join our Team MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their (more...)
Company: U.S. Marine Corps
Location: Kansas City
Posted on: 12/12/2019

Kansas City CRNA - 10 to 24 Hr Shifts - REGIONALS + Retirement to $25K!
Description: Anesthesiology opening in Kansas City, Missouri. This and other crna jobs brought to you by NursingJobCafe.com Kansas City CRNA - 10 to 24 Hr Shifts - REGIONALS Retirement to 25K Please ask for Sean (more...)
Company: CompHealth
Location: Kansas City
Posted on: 12/12/2019

Human Resources Specialist (42A)
Description: 42A Human Resources Specialist Job ID: 1162524 Job Views: 27 Location: OLATHE, Kansas, United States ZIP Code: 66061 Job Category: Admin and Relations Posted: 12.06.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Olathe
Posted on: 12/13/2019

Seasonal Store Associate/Stocker - 1066 - Now Starting at $9.50/HR
Description: DescriptionPerforms general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.1. Greets and (more...)
Company: Big Lots
Location: Saint Joseph
Posted on: 12/9/2019

Human Resources Senior Manager
Description: Human Resources Senior Manager at Bottling Group, LLC in Olathe, KS. Provide leadership functional HR generalist support to 10 mfg distribution facilities w/ approximately
Company: Creative Effects
Location: Olathe
Posted on: 12/9/2019

Sr Technical Trainer
Description: COMPANY OVERVIEW br br At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers (more...)
Company: Motorola
Location: Topeka
Posted on: 12/12/2019

HR Coordinator
Description: POSITION DESCRIPTION br br br HR Coordinator Career Site Location MO, Kansas City br Category Corporate br Req ID 9229 br br br Status Category: br Full-Time br Exempt/Non-Exempt: (more...)
Company: CBIZ
Location: Kansas City
Posted on: 12/12/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Saint Joseph RSS job feeds