SaintJosephRecruiter Since 2001
the smart solution for Saint Joseph jobs

Customer Service Representative - Alorica

Company: Alorica
Location: Saint Joseph
Posted on: October 9, 2019

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessaryWHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud ofMaking Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better - one interaction at a time. And to do that, we need the very best people to join us.But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're atourbest.So what do you say? Ready to take the next step?JOB REQUIREMENTSMinimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service amajorplus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plusKnowledge, Skills and Abilities:
        • Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork Environment
          • A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systemsPhysical DemandsConstant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.TAKE THE NEXT STEPLet's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.About Alorica:Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law. Associated topics: agent, agente de servicio al cliente, associate, call center representative, client, client service, customer service associate, service specialist, telephone, tsr

Keywords: Alorica, Saint Joseph , Customer Service Representative - Alorica, Hospitality & Tourism , Saint Joseph, Missouri

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Cook II - Sheraton Kansas City Hotel at Crown Center (17000WBT)
Description: Heres To Your Journey with Sheraton Sheraton is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow (more...)
Company: Marriott
Location: Kansas City
Posted on: 10/16/2019

Deli Clerk
Description: Deli Clerk br br Position Objective:To assist customers in their shopping experience by producing the highest quality deli product possible and delivering courteous, efficient service to all deli (more...)
Company: COSENTINO'S PRICE CHOPPER
Location: Kansas City
Posted on: 10/16/2019

Amazon Holiday Delivery Driver
Description: Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Shawnee, Kansas br We update job postings daily---opportunities for full-time delivery drivers (more...)
Company: Amazon Workforce Staffing
Location: Kansas City
Posted on: 10/16/2019


At home Customer Service Jobs Starting TODAY !!!
Description: 1 Leading Healthcare and Dental Benefits Discount Company is seeking Health Representatives that
Company: MAH Benefits
Location: Kansas City
Posted on: 10/16/2019

Housekeeper
Description: Job Responsibilities: br br Maintain in a clean and sanitary manner all facilities of the hospital
Company: Children's Mercy Hospitals and Clinics
Location: Kansas City
Posted on: 10/16/2019

Evening Food and Beverage Server 1
Description: STARTING RATE: 11.76 Basic Function Under general supervision, prepares the 5:30 Kickback reg for guests following Company policies and procedures. Maintains the food service / lobby area in a clean, (more...)
Company: Drury Hotels
Location: Kansas City
Posted on: 10/16/2019

Cocktail Server - One East - The Westin Kansas City At Crown Center - (19106670)
Description: Here's To Your Journey with Westin At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help (more...)
Company: Marriott International, Inc.
Location: Kansas City
Posted on: 10/16/2019

Banquet Server
Description: To set up banquet table linens, place settings and center pieces serve all food and beverages and clear away all dishes and table linens in a professional manner RESPONSIBILITIES: This position is located (more...)
Company: Embassy Suites by Hilton Kansas City - Internation
Location: Kansas City
Posted on: 10/16/2019

Club Lounge Attendant - Sheraton Kansas City Hotel at Crown Center - (19103201)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Kansas City
Posted on: 10/16/2019

FT Valet (Mon thru Fri; 9:45am to 6pm)
Description: ABM, a leading provider of integrated facility solutions, is looking for a Valet. br The
Company: ABM Industries
Location: Kansas City
Posted on: 10/16/2019

Log In or Create An Account

Get the latest Missouri jobs by following @recnetMO on Twitter!

Saint Joseph RSS job feeds