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Customer Service Technician

Company: American Angus Association
Location: Saint Joseph
Posted on: August 17, 2019

Job Description:

The American Angus Association is seeking qualified applicants for a Customer Service Technician in its St. Joseph, MO office. This position is responsible for providing excellent customer service to Association members and breeders through regular communication. The position is also responsible for preparing and entering information into the Association database. RESPONSIBILITIES: --- Responsible for effective communication with customers, both external (members/breeders) and internal (fellow employees), via telephone, email, fax and Message Center. --- Set up daily work by organizing incoming mail for data entry processing. --- Enter work into system, which includes data entry for membership, registrations, transfers, performance data, and/or corrections. --- Handle requests to identify member codes required for specific transactions. --- Process files submitted electronically. --- Provide back-up support to the Receptionist. REQUIREMENTS: --- Excellent communication skills, including telephone, written and presentation skills. --- Excellent customer service skills, including the ability to listen. --- Must show patience and tact with members and breeders during calls. --- Ability to organize, prioritize and execute multiple activities simultaneously. --- Ability to solve problems and retain information. --- Ability to maintain a high level of speed and accuracy while performing tasks in an appropriate time frame. --- Must be comfortable with computers and other technology. --- Must be proficient with Microsoft Office, including Word, Excel, and Outlook. --- Ability to work independently as well as in a team environment. --- Must be reliable and dependable. --- A positive attitude and a willingness to learn is a must. EDUCATION/EXPERIENCE: --- Associates degree in Business or Agricultural Science, or equivalent work experience. --- Two years of work experience in an office sitting preferred, especially if in a customer service-related role. --- An agricultural background is a plus, but is not required. Employees of the Association enjoy a strong benefits package including medical insurance, dental insurance, vision coverage, life and disability insurance and a 401K. Personal Time Off (PTO) is also included. Posted 08/2019 If you are interested, please submit a cover letter, resume, and salary requirements to . ---The American Angus Association is the nation's largest beef breed registry with nearly 25,000 adult and junior members. The Association's goal is to serve the beef cattle industry, and to increase the production of consistent, high quality beef that will better satisfy consumers throughout the world. The Association is comprised of the parent company, the American Angus Association located in St. Joseph, MO, along with its four subsidiaries: Angus Genetics Inc., Angus Productions Inc., Certified Angus Beef LLC and the Angus Foundation. The American Angus Association is an EOE

Keywords: American Angus Association, Saint Joseph , Customer Service Technician, Hospitality & Tourism , Saint Joseph, Missouri

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