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Customer Service Representative

Company: Tower Loan
Location: Saint Joseph
Posted on: September 5, 2020

Job Description:

SUMMARY OF POSITION:Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities.ESSENTIAL JOB FUNCTIONS:* Answer telephones and greet customers in a friendly and professional manner.* Solicit all customers at the counter and pass out customer recommend cards.* Receive and apply mail payments and counter payments to customers accounts.* Open mail, investigate credit and process loan applications in a thorough and expedient manner.* Maintain and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.* Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.* Prepare and distribute all assigned branch reports in a timely manner.* Effectively solicit current and former customers for additional business as assigned.* Respond to credit inquiries and promptly inform the manager.* Assist in maintaining the office in a neat and professional manner.* Monitor the office inventory and requisition additional supplies as needed.* Other duties and responsibilities as assigned.PHYSICAL DEMANDS:* Requires the use of a computer terminal.* Ability to speak to and hear customers via the telephone and in person.* Pick up mail from the post office and night deposit bag from the bank.QUALIFICATIONS (Minimum)* EDUCATION/EXPERIENCE* High school graduate or equivalent experience preferred.* ADDITIONAL REQUIREMENTS/SKILLS* Typing, basic computer knowledge and good communication skills.The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.NUMBER OF EMPLOYEES SUPERVISED: EXEMPT: 0 NON-EMEMPT: 0

Keywords: Tower Loan, Saint Joseph , Customer Service Representative, Hospitality & Tourism , Saint Joseph, Missouri

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