Customer Service Representative
Company: Tower Loan
Location: Saint Joseph
Posted on: September 5, 2020
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Job Description:
SUMMARY OF POSITION:Responsible for: investigating credit,
maintaining cash drawers, soliciting current and former customers
and performing clerical activities.ESSENTIAL JOB FUNCTIONS:* Answer
telephones and greet customers in a friendly and professional
manner.* Solicit all customers at the counter and pass out customer
recommend cards.* Receive and apply mail payments and counter
payments to customers accounts.* Open mail, investigate credit and
process loan applications in a thorough and expedient manner.*
Maintain and secure cash drawer and accounting activities i.e.
balancing and preparing deposits daily. Insure that the cash drawer
consistently balances.* Perform all clerical activities including
filing and typing, and assembling folders with sales finance and
loan contracts.* Prepare and distribute all assigned branch reports
in a timely manner.* Effectively solicit current and former
customers for additional business as assigned.* Respond to credit
inquiries and promptly inform the manager.* Assist in maintaining
the office in a neat and professional manner.* Monitor the office
inventory and requisition additional supplies as needed.* Other
duties and responsibilities as assigned.PHYSICAL DEMANDS:* Requires
the use of a computer terminal.* Ability to speak to and hear
customers via the telephone and in person.* Pick up mail from the
post office and night deposit bag from the bank.QUALIFICATIONS
(Minimum)* EDUCATION/EXPERIENCE* High school graduate or equivalent
experience preferred.* ADDITIONAL REQUIREMENTS/SKILLS* Typing,
basic computer knowledge and good communication skills.The above
description outlines the most significant job functions performed
but may include other similar functions or assignments not
specifically mentioned.NUMBER OF EMPLOYEES SUPERVISED: EXEMPT: 0
NON-EMEMPT: 0
Keywords: Tower Loan, Saint Joseph , Customer Service Representative, Hospitality & Tourism , Saint Joseph, Missouri
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