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Commercial Premium Audit Manager

Company: Homesite
Location: Saint Joseph
Posted on: September 20, 2022

Job Description:

Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.Join us on our journey as we continue to grow into a powerful contender in the field of insurance.Compensation may vary based on the job level and your geographic work location.Compensation Minimum:$77,500Compensation Maximum:$152,000Job Family Summary
Manages a Premium Audit team that orders and analyzes premium audits and makes premium adjustments on auditable commercial lines policies. Maintains and supports positive customer relationships through close collaboration with underwriters and business partners. Provides leadership and manages people, systems, products and projects to achieve team and department goals.

Job Summary

This position is responsible for the execution of a lean based culture to deliver a value-added customer and agent service experience. Manages a Premium Audit team that orders and analyzes premium audits and makes premium adjustments on auditable commercial lines policies. Maintains and supports positive customer relationships through close collaboration with district underwriters and the sales force. Provides leadership and manages people, systems, products and projects to achieve team and department goals.Primary AccountabilitiesTeam Oversight

  • Ensures team focus on operational efficiencies with strong linkages between underwriting, service and policy processing.
  • Ensures quality and delivery expectations are achieved. Participates in audits to achieve desired performance standards.
  • Responsible for continuous process improvements that eliminate inefficiencies and provide a customer value focus.
  • Coordinates premium audit fee work, provides company expectations and standards including monitoring quality, cost, completion time and compliance with communication standards of vendors.
  • Manages appropriate interventions required to resolve complaints or issues arising from vendor activity.
  • Resolves escalated or sensitive issues arising from internal and external customers including the field force or response to insurance department complains or inquiries.
  • Ensures compliance with state and federal regulations. Responsible for proper administration of certified policy copies.
  • Resolves work problems and status of workloads within the department.Strategies Linked to the Divisions Business Goals/Results
    • Establishes, communicates, and implements departmental plans, objectives, and strategies.
    • Participates as a member of the Management Team.
    • Maintains an active awareness of business environments, corporate culture, and structure to support key decision-making.Management/Leadership for Department or Unit
      • Manages direct reports, systems, and projects to achieve unit goals in accordance with Company policies and practices.
      • Prepares and analyzes unit plans and reports.
      • Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
      • Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
      • Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
      • Additional Job Description Candidates selected for an interview with the hiring manager may be asked to complete a leadership skills assessment.When you work at Homesite you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.Stay connected: Join Our Enterprise !

Keywords: Homesite, Saint Joseph , Commercial Premium Audit Manager, Executive , Saint Joseph, Missouri

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