Assistant Manager, Operations
Company: Ace Hardware
Posted on: September 20, 2022
About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that
owns and operates the Westlake Ace Hardware chain, is one of the
largest hardware retailers in the United States. Headquartered in
Lenexa, Kansas, Westlake Ace Hardware has been in operation for
over a century and operates over 120 neighborhood stores located
throughout the United States. Great people make Westlake stand out
in our industry, and we are looking for individuals who strive for
personal and professional growth, and who want to work with a
company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork and Excellence
General Job Summary
The Assistant Manager, Operations manages overall store operations
and the achievement of company goals and directives.
Essential Duties and Responsibilities
Provide positive representation of Westlake Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers
when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as
well as associates.
Ensure all calls and pages are answered promptly, courteously and
Handle customer complaints. Work to resolve problems with the
customer and have Westlake's best interest taken into
Possess excellent product knowledge and knowledge of store layout
and location of products.
Ensure a positive, professional and safe work environment for all
Supervise the "general operations" of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager - Merchandising on
all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center
department with General Manager approval.
Assist with special projects within the district as set forth by
the District Manager.
Implement new Standard Operating Procedures into store
Assist with daily maintenance, orderliness and cleanliness of the
sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed
timely and accurately.
Oversee all cashiering functions including training, maintenance,
audits, and reports.
Manage and direct preventative maintenance and repairs in order to
maximize and protect all physical assets (i.e. building, fixtures
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory & Merchandising
Assist to ensure forklift operations and receiving is completed in
a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise
adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are
completed timely and accurately.
Assist in ordering and maintaining desirable product inventory
levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end
caps and promotional and incremental merchandising.
Hiring & Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Westlake Ace
Assist in hiring, training, scheduling, reviewing, rewarding and
coaching Head Cashiers and Cashiers with the approval of the
Manage all aspects of store operations in the absence of the
Lead by example; be approachable by all associates and
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the
General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily
decisions and interactions with others:
SERVICE - Amaze our customers, our associates and our communities
by delivering on our helpful promise.
PASSION - Showing our love for the work we do, our customers, and
RESPECT - The humble appreciation that every person is unique and
INTEGRITY - An authentic commitment to moral and ethical
TEAMWORK - Together we can achieve extraordinary things.
EXCELLENCE- A disciplined approach to achieve outstanding results
through continuous improvement.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware
Standing, walking, lifting (up to 25lbs) and climbing.
Keywords: Ace Hardware, Saint Joseph , Assistant Manager, Operations, Executive , Maryville, Missouri
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