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Assistant Manager

Company: EyeCare Partners
Location: Saint Joseph
Posted on: February 7, 2020

Job Description:

Job Title: Assistant Optical Manager Reports to: Office Manager Classification: Full Time, Non-Exempt Schedule: Varies; Must be able to work Saturdays Travel: This position is expected to travel less than 5%. -- Summary The Assistant Optical Manager assists patients in the daily sale of optical wear. In the absence of the Office Manager, the Assistant Manager will provide direction and guidance to the other optical staff in regards to store operations, sales, and compliance. In addition, the Assistant Manager will partner with the manager to coach, train, and develop staff.-- -- Essential Functions--

  • Customer service is the primary responsibility of this position:
    • Being open and honest in communication and maintaining a friendly, pleasant demeanor with patients at all time.
    • Listening and responding immediately with appropriate level of concern to all customer needs.
    • Provide support to customers in: making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, and proper handling of all money-related transactions.
      • Execute day-to-day operations of the office by ensuring the following is completed:
        • Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
          • This position will have access to patient information, therefore a high degree of discretion and adhering to all privacy and confidential/propriety company policies and procedures is required (i.e. Health Insurance Portability and Accountability Act, known as HIPAA).
          • Processing and verifying all third-party insurance payment information.
          • This position will be responsible for store opening and closing procedures at the end of the shift in the absence of the Optical Manager.
          • Ensures that accurate funds are collected and payments are made at the point of service.
          • Other duties as assigned by Office Manager. -- Supervisory Responsibility--
            • This position assists with the supervision all employees in the store and assists the Office Manager with performance management, hiring decisions, terminations, recommendation for promotions, and coaching.--
            • Assists in supervising office staff and ensures all store procedures are being followed in the absence of the Manager.
            • Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
            • Actively trains employees on how to provide a world-class patient experience.
            • Motivates employees by remaining positive and communicating any changes or news in a supportive and constructive way.
            • Leads the office by guiding them to success through focused support and coaching.
            • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.-- -- Required Education and Experience----
              • High school diploma or GED equivalent.
              • Strong supervisory skills. Previous leadership experience supervising a team of two or more people a plus.
              • Prior sales experience preferred.
              • Proficiency with computer applications and operations for sales, ordering, timekeeping and administrative tasks. -- Other Required Skills and Abilities
                • Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.
                • Ability to handle escalated issues and provide positive outcomes.
                • Desire to gain industry knowledge and training.
                • Demonstrates initiative in accomplishing practice goals.
                • Consistently creating a positive work environment by being team-oriented and patient-focused.
                • Commitment to work over 40 hours to meet the needs of the business.
                • Ability to interact with all levels of employees in a courteous, professional manner at all times.
                • Exceptional communication and interpersonal skills.
                • Must be able to prioritize work.
                • Interest in and a strong sense of fashion and trends.
                • Ability to work as a team member required.
                • Must be able to stand/walk/sit for increments of 4 hours or more.-- -- Work Environment--
                  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier, filing cabinets and fax machines.-- -- Physical Demands--
                    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.--
                    • While performing the duties of this job, the employee is regularly required to talk or hear.
                    • The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.
                    • Must be able to move and lift up to 20 pounds.-- -- -- If you need assistance with this application, please contact (636) 227-2600 Please do not contact the office directly --- only resumes submitted through this website will be considered. -- EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: EyeCare Partners, Saint Joseph , Assistant Manager, Executive , Saint Joseph, Missouri

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