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General Manager

Company: Apple Bus Co, Inc.
Location: Saint Joseph
Posted on: December 4, 2019

Job Description:

DescriptionThe General Manager is responsible for the successful operations of the bus terminal. This position is responsible for successfully meeting the objective of our business and meeting or exceeding the customer's expectations. This role oversees all functions of the facility including safety, dispatching, communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our customer while maintaining compliance with all Federal, state and local law and District policies. This position is accountable for clear, timely communication, reporting, and paperwork to all appropriate parties.ResponsibilitiesResponsible for the overall day-to-day operations and performance of the facility.Ensuring Company is providing safe, reliable, on-time service through creating efficient and cost effective solutions to routing issues.Ensure sufficient staffing to cover all routes and trips as well as sufficient substitute personnel.Management and development of the full-time staff.Management of all part-time drivers including successful hiring, onboarding, training and disciplinary activities.Coordinate and partner with corporate functions such as Safety, Finance, and Human Resources.Oversee billing, payroll for staff, safety and compliance reporting for the facility.Knowledge of School District contract and facility lease.Responsible for carrying out all Company policies and State & Federal & local laws or regulations.Ensuring all drivers and staff are equipped with all necessary job-related training including annual or ongoing training.Creates a culture of safety while providing a high quality of service.Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concernsMeets regularly with school district administrators to review service quality and performance.Enhances and builds on current customer relationships to ensure customer retention.May gather data and assist Corporate staff with the sales process in pursuit of new business.May be required to drive.All other duties as designated by Management.QualificationsBachelor's degree in business administration, management or related field or 7-10 years of comparable experienceAt least 3 years of supervisory experience and P&L oversightProven ability to meet service delivery expectations including customer and safetyAbility to resolve customer issues which create positive outcomesAbility to learn quickly Company policies, procedures, and practices to effectively manage.Knowledge of customer service best practices to build strong customer relationshipsKnowledge of leadership and management practices and techniques.Knowledge of Microsoft Office suite including Excel, Word PowerPoint, and Outlook.Excellent written and oral communications skills.Ability to interface with all varying internal and external management levels.Must have excellent working knowledge of all aspects of operations.Must have strong computer skills and be proficient with Microsoft Office Suite software.A current driver's license with the ability to obtain & maintain a Class B CDL with S and P endorsements & DOT medical certification immediately following completion of provided training.Must be able to pass a pre-employment background screen and drug screen

Keywords: Apple Bus Co, Inc., Saint Joseph , General Manager, Executive , Saint Joseph, Missouri

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